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Pay once · No Friday subscription

eBay Customer-Service Peer-Benchmark Gap Analyzer

See which service cohorts sit furthest above their supplied peer average.

eBay US

Included in the $9.00 Shelf Kit

Agent/API — $0.50
Review-first
Every output stays a draft. No credentials
No seller-account login required. Private delivery
Inputs expire after 24 hours. Clear recourse
Digital-service refund policy.

What you receive

  • Latest positive peer-average gaps ranked by percentage points
  • Whole-count reduction needed to be at or below each supplied peer average
  • Earliest-to-latest gap direction for each exact cohort
  • Separate queue for cohorts whose peer average is unavailable
  • Recomputed seller rates with supplied-rate mismatch and adjustment flags

Who it is for

eBay sellers, agencies, operations teams, and agents reviewing aggregate Customer Service Metrics before a human investigates INR or INAD operations in Seller Hub.

Delivery: usually a structured result, workbook, or ZIP depending on the tool.

How it stays safe

Friday performs arithmetic only on aggregate eBay customer-service counts, rates, peer averages, ratings, and evaluation dates you supply. It reads no eBay account, report, order, buyer, address, message, tracking, or listing data. Peer averages describe sellers operating under similar circumstances; they are not policy thresholds, defect limits, causal findings, or promises of rating or seller status. Count reductions use potentially rounded supplied rates. Friday does not publish listings and never contacts a buyer, disputes a rating, changes a shipment, or modifies a seller account.

Synthetic sample

See the deliverable structure before buying

{
  "above_peer_average_count": 3,
  "benchmark_unavailable_count": 1,
  "total_count_reduction_to_peer_average": 29,
  "review_queue_preview": [
    {
      "rank": 1,
      "metric_type": "item_not_as_described",
      "dimension_value": "12345",
      "latest_gap_points": 1.1,
      "count_reduction_to_peer_average": 18,
      "trend_direction": "gap_widened"
    },
    {
      "rank": 2,
      "metric_type": "item_not_received",
      "dimension_value": "domestic",
      "latest_gap_points": 0.9,
      "count_reduction_to_peer_average": 9,
      "trend_direction": "gap_widened"
    }
  ],
  "publish_status": "draft_needs_review",
  "safety": "Aggregate seller-supplied metric arithmetic only. Peer averages are not policy thresholds; no buyer is identified and no account is changed."
}

This sample uses synthetic facts. Your output is generated only from the facts you submit.

Agent API and x402 details

POST /v1/ebay/customer-service/peer-benchmark-gap-analysis

Exact x402 price: $0.50. Use the public OpenAPI schema and Base USDC payment flow. The response returns a private job URL and temporary token.

Open the API documentation →

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