What you receive
- Overdue, due-soon, open, in-progress, and closed-out queue states
- Days to every seller-supplied response deadline, earliest first
- ODR-counting claim and unique-order exposure from supplied flags only
- Claim count, unique orders, and supplied amount by reason and status
- Optional supplied claim-order share of your denominator—not Amazon ODR
Who it is for
Amazon sellers, agencies, and support teams triaging a redacted batch of A-to-z claims before a human verifies each live deadline, request, status, and Account Health observation.
Delivery: usually a structured result, workbook, or ZIP depending on the tool.
How it stays safe
Friday organizes only the seller-redacted claim alias, seller-owned order alias, filed date, normalized reason, supplied amount, status, counts-toward-ODR flag, and response due date you provide. It reads no Amazon account, claim, order, message, buyer record, evidence, or Account Health metric and verifies no field. Deadline buckets and the optional supplied claim-order share are review aids—not Amazon policy, Amazon's Order Defect Rate, a legal conclusion, or a prediction of claim, appeal, or account-health outcomes. Friday files no response or appeal, contacts no buyer, changes no order, listing, or seller account, and does not publish listings. A human must confirm every live deadline, request, status, and ODR treatment before acting.
Synthetic sample
See the deliverable structure before buying
{
"claim_count": 6,
"unique_order_count": 5,
"overdue_count": 1,
"response_due_soon_count": 1,
"open_count": 1,
"in_progress_count": 1,
"closed_out_count": 2,
"action_required_count": 3,
"supplied_claim_amount": 560.0,
"open_claim_amount": 435.0,
"odr_counting_claim_count": 4,
"odr_counting_unique_order_count": 4,
"odr_counting_claim_amount": 445.0,
"supplied_odr_claim_order_share_percent": 1.0,
"review_queue_preview": [
{
"priority_rank": 1,
"claim_reference": "AZ-LATE-01",
"claim_reason": "ITEM_NOT_RECEIVED",
"queue_status": "overdue",
"days_until_response": -2,
"claim_amount": 120.0,
"counts_toward_odr": true
},
{
"priority_rank": 2,
"claim_reference": "AZ-SOON-02",
"claim_reason": "ITEM_NOT_AS_DESCRIBED",
"queue_status": "response_due_soon",
"days_until_response": 2,
"claim_amount": 75.0,
"counts_toward_odr": true
}
],
"reason_summary_preview": {
"value": "ITEM_NOT_RECEIVED",
"claim_count": 2,
"unique_order_count": 2,
"claim_amount": 320.0,
"odr_counting_unique_order_count": 2,
"action_required_count": 1
},
"warnings": [
"Every deadline, status, amount, reason, and ODR flag is seller-supplied and unverified.",
"The supplied claim-order share is not Amazon's Order Defect Rate and no claim decision or outcome is predicted."
],
"publish_status": "draft_needs_review"
}
This sample uses synthetic facts. Your output is generated only from the facts you submit.