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Etsy Help-Request Response-Window Queue

Put every supplied Help request on one exact, timezone-aware response clock.

Etsy US

Included in the $9.00 Shelf Kit

Agent/API — $0.25
Review-first
Every output stays a draft. No credentials
No seller-account login required. Private delivery
Inputs expire after 24 hours. Clear recourse
Digital-service refund policy.

What you receive

  • Overdue, due-soon, responded, resolved, or case-opened queue status per alias
  • Timezone-aware received time, arithmetic deadline, and exact seconds remaining for open requests
  • Seller-chosen warning-window flag without embedding Etsy's mutable response term
  • Observed first-response elapsed time and within-window arithmetic where supplied
  • Aggregate action-required and response-timing counts

Who it is for

Etsy sellers, agencies, and support teams organizing a redacted batch of Help requests before a human opens Messages, verifies the live state, and decides how to respond.

Delivery: usually a structured result, workbook, or ZIP depending on the tool.

How it stays safe

Friday performs timestamp arithmetic only on seller-redacted Help request aliases, timezone-aware received and first-response observations, supplied request states, and seller-confirmed current response-window terms. It reads no Etsy account, Messages, buyer name, handle, contact detail, address, message body, order content, or attachment; verifies no live request or deadline; decides no case eligibility, Purchase Protection, seller responsibility, or outcome; writes or sends no message; opens or resolves no case; does not publish listings; and changes no shop or seller account. Confirm the live state and deadline in Etsy before acting.

Synthetic sample

See the deliverable structure before buying

{
  "help_request_count": 6,
  "overdue_count": 1,
  "due_soon_count": 2,
  "responded_count": 1,
  "resolved_count": 1,
  "case_opened_count": 1,
  "action_required_count": 3,
  "first_response_observed_count": 3,
  "first_response_within_supplied_window_count": 2,
  "first_response_after_supplied_window_count": 1,
  "help_requests_preview": [
    {
      "rank": 1,
      "request_alias": "HELP-NORTH-1000",
      "queue_status": "overdue",
      "response_deadline_at": "2026-08-15T12:00:00Z",
      "seconds_until_response_deadline": -21600
    },
    {
      "rank": 2,
      "request_alias": "HELP-NORTH-1001",
      "queue_status": "due_soon",
      "response_deadline_at": "2026-08-16T00:00:00Z",
      "seconds_until_response_deadline": 21600,
      "within_deadline_warning_window": true
    },
    {
      "rank": 6,
      "request_alias": "HELP-NORTH-1005",
      "queue_status": "case_opened",
      "first_response_seconds_from_received": 194400,
      "first_response_within_supplied_window": false
    }
  ],
  "publish_status": "draft_needs_review",
  "safety": "Uses only seller-redacted aliases, timezone-aware timestamps, supplied states, and current seller-confirmed window terms. Friday reads no Etsy account or message, sends no reply, decides no case eligibility, and changes nothing."
}

This sample uses synthetic facts. Your output is generated only from the facts you submit.

Agent API and x402 details

POST /v1/etsy/help-requests/response-window-queue

Exact x402 price: $0.25. Use the public OpenAPI schema and Base USDC payment flow. The response returns a private job URL and temporary token.

Open the API documentation →

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