What you receive
- Overdue, due-soon, response-required, responded, or no-response-needed status per alias
- Timezone-aware received time, arithmetic deadline, and exact seconds remaining for active rows
- Seller-chosen warning-window flag without embedding Amazon's mutable response term
- Observed first-response elapsed time and within-window arithmetic where supplied
- Aggregate action-required and observed response-timing counts
Who it is for
Amazon sellers, agencies, and support teams organizing redacted Buyer-Seller Messaging timestamps before a human opens the live message, verifies its state, and decides whether and how to respond.
Delivery: usually a structured result, workbook, or ZIP depending on the tool.
How it stays safe
Friday performs timestamp arithmetic only on seller-redacted message aliases, timezone-aware received and first-response observations, supplied message states, and seller-confirmed current response-window terms. It reads no Amazon account, Buyer-Seller Messaging record, buyer name, handle, contact detail, address, message body, order content, attachment, or other customer data; verifies no live message or deadline; decides no response obligation, policy compliance, Contact Response Time result, seller responsibility, or Account Health effect; writes or sends no message; does not publish listings; and changes no seller account. Confirm the live state and current terms in Seller Central before acting.
Synthetic sample
See the deliverable structure before buying
{
"message_count": 6,
"overdue_count": 1,
"due_soon_count": 1,
"response_required_count": 1,
"responded_count": 2,
"no_response_needed_count": 1,
"action_required_count": 3,
"first_response_observed_count": 2,
"first_response_within_supplied_window_count": 1,
"first_response_after_supplied_window_count": 1,
"messages_preview": [
{
"rank": 1,
"message_alias": "MSG-NORTH-1000",
"queue_status": "overdue",
"arithmetic_response_deadline_at": "2026-08-16T15:00:00Z",
"seconds_until_response_deadline": -10800
},
{
"rank": 2,
"message_alias": "MSG-NORTH-1001",
"queue_status": "due_soon",
"arithmetic_response_deadline_at": "2026-08-16T20:00:00Z",
"seconds_until_response_deadline": 7200,
"within_deadline_warning_window": true
},
{
"rank": 4,
"message_alias": "MSG-NORTH-1003",
"queue_status": "responded",
"first_response_seconds_from_received": 82800,
"first_response_within_supplied_window": true
}
],
"publish_status": "draft_needs_review",
"safety": "Uses only seller-redacted aliases, timezone-aware timestamps, supplied states, and seller-confirmed current window terms. Friday reads no Amazon account or message, writes or sends no reply, decides no metric result, and changes nothing."
}
This sample uses synthetic facts. Your output is generated only from the facts you submit.