What you receive
- Overdue, respond-due, awaiting-buyer, escalated, or closed status per supplied case
- Arithmetic respond-by date, days remaining, and due-soon flag for active requests
- INR versus SNAD refund amount at risk totals using only seller-supplied reasons
- Refund exposure by queue status with escalated and closed context kept explicit
- Chronology-preserving response, escalation, and closed dates where supplied
Who it is for
eBay sellers, agencies, and support teams organizing redacted return cases before a human opens Seller Hub, verifies the live deadline and stage, and decides what to do.
Delivery: usually a structured result, workbook, or ZIP depending on the tool.
How it stays safe
Friday performs date and amount arithmetic only on seller-redacted return-case aliases, opened and stage-history dates, seller-confirmed response-window terms, supplied INR or SNAD reason labels, and refund amounts at risk. It reads no eBay account, return, case, order, buyer, address, contact, message, evidence, tracking, or payment data; verifies no deadline, fault, reason, amount, escalation, or outcome; issues no refund; escalates or closes no case; contacts nobody; does not publish listings; and changes no seller account. Confirm every live respond-by date, stage, and available choice in Seller Hub before acting.
Synthetic sample
See the deliverable structure before buying
{
"case_count": 6,
"overdue_count": 1,
"respond_due_count": 2,
"awaiting_buyer_count": 1,
"escalated_count": 1,
"closed_count": 1,
"due_soon_count": 1,
"action_required_count": 3,
"unresolved_count": 5,
"total_refund_amount_at_risk": 529.5,
"escalated_refund_amount_at_risk": 200.0,
"closed_refund_amount_context": 55.0,
"cases_preview": [
{
"rank": 1,
"case_alias": "RET-NORTH-1000",
"reason": "ITEM_NOT_RECEIVED",
"queue_status": "overdue",
"arithmetic_respond_by_date": "2026-08-13",
"days_until_deadline": -3,
"refund_amount_at_risk": 120.0
},
{
"rank": 2,
"case_alias": "RET-NORTH-1001",
"reason": "SIGNIFICANTLY_NOT_AS_DESCRIBED",
"queue_status": "respond_due",
"arithmetic_respond_by_date": "2026-08-17",
"days_until_deadline": 1,
"deadline_due_soon": true,
"refund_amount_at_risk": 89.5
}
],
"publish_status": "draft_needs_review",
"safety": "Uses only seller-redacted aliases, dates, supplied stages and reasons, current window terms, and refund amounts. Friday reads no eBay account or case, issues no refund, escalates or closes no case, and makes no policy or outcome claim."
}
This sample uses synthetic facts. Your output is generated only from the facts you submit.