What you receive
- Overdue, respond-due, awaiting, escalated, or closed status for every supplied INR case
- Arithmetic respond-by date, exact days remaining, and due-soon flag for CASE_OPENED rows
- Tracking-added and awaiting-buyer stages retained as separate seller-supplied context
- Unresolved refund amount at risk totaled by queue status
- Escalated exposure and closed amount context kept separate without an outcome prediction
Who it is for
eBay sellers, agencies, and support teams organizing redacted item-not-received cases before a human verifies the live response deadline and available choices in Seller Hub.
Delivery: usually a structured result, workbook, or ZIP depending on the tool.
How it stays safe
Friday performs date and amount arithmetic only on seller-redacted item-not-received case aliases, opened and stage-history dates, seller-confirmed response-window terms, supplied stages, and refund amounts at risk. It reads no eBay account, case, order, buyer, address, contact, message, evidence, tracking number, delivery address, or payment data; verifies no deadline, fault, amount, escalation, delivery result, defect, or outcome; adds no tracking; issues no refund; escalates or closes no case; contacts nobody; does not publish listings; and changes no seller account. Confirm every live respond-by date, stage, and available choice in Seller Hub before acting.
Synthetic sample
See the deliverable structure before buying
{
"case_count": 7,
"overdue_count": 1,
"respond_due_count": 2,
"awaiting_count": 2,
"tracking_added_count": 1,
"awaiting_buyer_count": 1,
"escalated_count": 1,
"closed_count": 1,
"due_soon_count": 1,
"action_required_count": 3,
"unresolved_count": 6,
"total_refund_amount_at_risk": 589.5,
"escalated_refund_amount_at_risk": 200.0,
"closed_refund_amount_context": 55.0,
"cases_preview": [
{
"rank": 1,
"case_alias": "INR-NORTH-1000",
"case_stage": "CASE_OPENED",
"queue_status": "overdue",
"arithmetic_respond_by_date": "2026-08-13",
"days_until_deadline": -3,
"refund_amount_at_risk": 120.0
},
{
"rank": 2,
"case_alias": "INR-NORTH-1001",
"case_stage": "CASE_OPENED",
"queue_status": "respond_due",
"arithmetic_respond_by_date": "2026-08-17",
"days_until_deadline": 1,
"deadline_due_soon": true,
"refund_amount_at_risk": 89.5
},
{
"rank": 4,
"case_alias": "INR-NORTH-1003",
"case_stage": "TRACKING_ADDED",
"queue_status": "awaiting",
"arithmetic_respond_by_date": null,
"refund_amount_at_risk": 75.0
}
],
"publish_status": "draft_needs_review",
"safety": "Uses only seller-redacted aliases, dates, supplied stages, current window terms, and refund amounts. Friday reads no eBay account or case, adds no tracking, issues no refund, escalates or closes no case, and makes no policy or outcome claim."
}
This sample uses synthetic facts. Your output is generated only from the facts you submit.