What you receive
- Overdue, due-soon, open, responded, or closed status for every supplied request
- Exact timezone-aware seconds until each supplied eBay-displayed respond-by timestamp
- Paid/unpaid and shipped/not-shipped seller observations preserved as context per request
- Amount at decision totaled by payment observation and by queue band
- Responded and closed amounts kept as separate context without an outcome prediction
Who it is for
eBay sellers, agencies, and operations teams triaging supplied buyer-cancellation requests before fulfillment makes the decision operationally expensive.
Delivery: usually a structured result, workbook, or ZIP depending on the tool.
How it stays safe
Friday performs timestamp and amount arithmetic only on seller-redacted cancellation-request aliases, supplied stages, payment and fulfillment observations, order amounts, and the eBay-displayed respond-by timestamps you supply. It reads no eBay account, request, order, buyer, address, contact, message, or payment data; verifies no deadline, stage, amount, or observation; embeds no policy window; and does not approve, decline, cancel, refund, ship, or relist anything or predict eBay's automatic closure or its paid-versus-unpaid outcome. Friday does not publish listings and does not change a seller account. Confirm every live request, deadline, and available choice in Seller Hub before acting.
Synthetic sample
See the deliverable structure before buying
{
"request_count": 6,
"overdue_count": 1,
"due_soon_count": 1,
"open_count": 1,
"responded_count": 1,
"closed_count": 2,
"action_required_count": 3,
"total_amount_at_decision": 256.49,
"responded_and_closed_amount": 140.24,
"amount_at_decision_by_payment": [
{
"payment_observation": "PAID_OBSERVED",
"request_count": 2,
"amount_at_decision": 213.99
},
{
"payment_observation": "UNPAID_OBSERVED",
"request_count": 1,
"amount_at_decision": 42.5
}
],
"requests_preview": [
{
"rank": 1,
"request_alias": "CXL-NORTH-4000",
"request_stage": "AWAITING_SELLER_RESPONSE",
"queue_status": "overdue",
"payment_observation": "PAID_OBSERVED",
"fulfillment_observation": "NOT_SHIPPED_OBSERVED",
"order_amount": 84.0,
"ebay_displayed_respond_by_at": "2026-08-16T09:00:00Z",
"seconds_until_response_deadline": -32400
},
{
"rank": 2,
"request_alias": "CXL-NORTH-4001",
"request_stage": "AWAITING_SELLER_RESPONSE",
"queue_status": "due_soon",
"payment_observation": "PAID_OBSERVED",
"fulfillment_observation": "NOT_SHIPPED_OBSERVED",
"order_amount": 129.99,
"ebay_displayed_respond_by_at": "2026-08-17T02:00:00Z",
"seconds_until_response_deadline": 28800
}
],
"publish_status": "draft_needs_review",
"safety": "Uses only seller-redacted aliases, timestamps, supplied stages, observations, and amounts. Friday reads no eBay account or request, approves or declines nothing, cancels or refunds nothing, and makes no policy or outcome claim."
}
This sample uses synthetic facts. Your output is generated only from the facts you submit.